If a parent argues with a school bus driver, what should the driver do?

When faced with a situation where a parent is arguing with a school bus driver, it is crucial for the driver to maintain professionalism and prioritize the safety and well-being of all passengers on the bus. By asking the parent to contact the principal, the driver is effectively routing the concern to the appropriate authority who is equipped to handle such disputes.

This response allows the driver to de-escalate the situation, ensuring that emotions do not escalate further, while also providing the parent with a clear path to address their concerns through established school channels. It maintains the driver’s focus on their primary responsibilities without getting personally involved in a confrontation, which is essential for preserving a positive school environment.