What is an advisable way to handle conflicts with parents at the bus stop?

In situations involving conflicts with parents at the bus stop, referring the matter to school authorities is advisable because it ensures that any concerns or disputes are handled by individuals trained to resolve such issues effectively. School authorities, such as administrators or designated staff, have the experience and resources to mediate conflicts in a neutral manner, allowing for a more objective assessment of the situation. This approach also helps protect the bus driver's integrity and focus on their primary responsibilities, such as ensuring the safety of the children while abiding by school policies.

This method fosters a structured process for addressing grievances, which can be beneficial for all parties involved. Additionally, it maintains an appropriate level of professionalism and keeps communication channels open without escalating the situation further, which can often happen with direct confrontations.